Vendor Performance

Having procured a product or service, this will only add the greatest value if you closely and objectively manage the performance of the vendor. Not least this will greatly assist you in future procurement exercises, creating a fact-based foundation upon which to negotiate for cost or quality improvements.

At CTI, our consultants have previously been engaged in establishing and institutionalising industry unique programs which ensure that as an absolute minimum, the service, quality and cost as per the contract and SLA are always received in full. We are able to assist you with:

• Defining and building Vendor Management programs
• Performance dashboards and Benchmarking
• Establishing mutual win-win Partnerships

Let us help you to ensuring that you truly get the “biggest bang for each buck” spent, and thereby creating new competitive advantages.